Privacy Policy
This Privacy Policy explains how Kelvea collects, uses, and protects your personal information when you visit kelvea.com or place an order.
Information we collect
Order information: name, billing and shipping address, email address, phone number, and payment confirmation details.
Device information: browser type, IP address, time zone, pages viewed, and how you interact with the site, collected through cookies and similar technologies.
Communications: messages you send us by email or through our contact form.
We never see or store your full payment card details. Payments are handled by our payment providers.
How we use your information
To process, fulfill, and deliver your orders, and to provide customer support. To send order confirmations, shipping updates, and — where you've consented — marketing emails. To detect and prevent fraud and abuse. To improve our products, our site, and our advertising.
Sharing your information
We share personal information only with the service providers needed to run the store: our ecommerce platform (Shopify), payment processors, shipping and fulfillment partners, email service providers, and analytics or advertising providers. We do not sell your personal information.
We may also disclose information where required by law or to protect our rights.
Advertising and analytics
We use tools such as Meta Pixel, TikTok Pixel, and Google Analytics to measure how our site and advertising perform. These tools may set cookies and collect information about your browsing. You can opt out of personalized advertising through your device or account settings with each platform.
Your rights
Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal data, to object to or restrict certain processing, and to withdraw consent at any time. To exercise these rights, contact support@kelvea.com. We respond within 30 days.
California residents may request disclosure of the categories of personal information collected and request deletion, without discrimination for exercising those rights.
If you're in the European Union, you also have the right to lodge a complaint with your national data protection authority.
Data retention
We keep order information for as long as necessary to meet our legal, accounting, and reporting obligations, then delete or anonymize it.
Security
We use appropriate technical and organizational measures to protect your data, including encrypted connections. No method of transmission over the internet is completely secure, but we work to protect your information at all times.
Children
Our site isn't intended for anyone under 16, and we don't knowingly collect their personal information.
Changes to this policy
We may update this policy from time to time. The revised version takes effect as soon as it's published on this page.
Contact
Kelvea — support@kelvea.com