Shipping policy

Shipping Policy

Order processing

All orders are processed within 24 to 48 hours (business days). Orders placed on weekends or holidays are processed the next business day.

Delivery times

Once your order ships, delivery takes 6 to 8 business days. Total time from order to delivery is typically 7 to 10 business days.

These times are estimates. Delays caused by carriers, customs clearance, weather, or peak periods are outside our control.

Shipping confirmation and tracking

You'll receive a confirmation email with a tracking number once your order ships. Tracking information can take 24 to 72 hours to become active. If your tracking hasn't updated after 5 business days, contact us at support@kelvea.com.

Shipping rates

Shipping costs are calculated at checkout and shown before you complete your order.

Customs, duties, and taxes

Any import duties, taxes, or customs fees that may apply are the customer's responsibility and aren't included in the product price or shipping cost.

Incorrect addresses

Please double-check your shipping address at checkout. We aren't responsible for orders delivered to an address entered incorrectly. If you spot a mistake, contact us within 24 hours and we'll fix it if the order hasn't shipped yet.

Lost or damaged packages

If your package is lost in transit or arrives damaged, email us at support@kelvea.com. We'll open an investigation with the carrier and make it right.

Contact

Kelvea — support@kelvea.com