Privacy Policy

Privacy Policy

Last updated: July 10, 2026

At Kelvea, protecting your personal information is a top priority. This Privacy Policy explains what information we collect, how we use it, and what rights you have.

1. Information We Collect

When you use our store, we may collect the following information:

  • First and last name
  • Shipping and billing address
  • Email address
  • Phone number
  • Order information
  • Payment information (payment data is processed securely by our payment providers and is never stored by Kelvea)
  • IP address, device type, browser, and browsing data

2. How We Use Your Information

Your personal information is used to:

  • process and ship your orders;
  • communicate with you about your order;
  • respond to your support requests;
  • prevent fraud and keep our store secure;
  • improve our products, services, and user experience;
  • send you promotional offers, if you've opted in.

3. Cookies

Our store uses cookies and similar technologies to:

  • ensure the website functions properly;
  • remember your preferences;
  • measure site performance;
  • personalize content and advertising, where you've provided consent.

You can manage your preferences through our cookie consent banner or your browser settings.

4. Data Sharing

We only share certain information with providers necessary to run our business, including:

  • Shopify (store hosting)
  • Payment processors
  • Carriers and shipping providers
  • Analytics providers (Google Analytics, if used)
  • Advertising platforms (Meta, Google, TikTok, etc.), based on your privacy preferences

We do not sell your personal information.

5. Data Retention

We retain your data only for as long as necessary to:

  • fulfill your order;
  • comply with our legal and tax obligations;
  • resolve any potential disputes.

6. Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, disclosure, or alteration.

7. Your Rights

Depending on your place of residence, you may have the following rights:

  • access your personal information;
  • request correction of your data;
  • request deletion of your data;
  • restrict or object to certain processing;
  • withdraw consent where consent is required;
  • request data portability.

To exercise these rights, please contact us at our contact email address.

8. International Transfers

Your data may be processed in countries other than your country of residence, including by Shopify and certain of our service providers. In such cases, appropriate safeguards are put in place to ensure a level of protection consistent with applicable law.

9. Children's Privacy

Our store is not intended for individuals under the age of 16. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy at any time to reflect changes in our practices or in applicable law. The most current version will always be available on this page.

11. Contact Us

If you have any questions about this Privacy Policy or how your personal information is processed, you can reach us at:

Kelvea
Email: support@kelvea.com