Shipping Policy

 

Shipping Policy

Last updated: July 10, 2026

Thank you for choosing Kelvea. We do everything we can to prepare and ship your order as quickly as possible.

1. Order Processing

Orders are typically prepared and shipped within 24 to 48 business hours after payment is confirmed.

Orders placed on weekends or holidays are processed the next business day.

2. Delivery Times

Delivery times vary depending on the destination country.

Average delivery time is 5 to 8 business days.

Please note these timeframes are estimates and may be extended during high-demand periods, adverse weather conditions, customs inspections, or any other event beyond our control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout.

When shipping is free, this will be clearly indicated on our store.

4. Order Tracking

Once your order ships, you'll receive an email with a tracking number (when available).

You can track your package's progress directly with the carrier.

5. Shipping Address

The customer is responsible for the accuracy of the shipping information provided at checkout.

Kelvea cannot be held liable for delays or additional charges resulting from an incorrect or incomplete address.

6. Lost or Delayed Packages

If your package appears delayed or lost, please contact us. We'll work with the carrier to find a solution as quickly as possible.

7. Customs Duties and Taxes

For international orders, customs duties, taxes, or other fees may be applied by local authorities.

These charges are the customer's responsibility, unless otherwise stated on our store.

8. Refused or Unclaimed Packages

If a package is refused by the customer or returned as unclaimed, reshipping fees may apply before a new shipment is sent.

9. Contact

For any questions regarding the shipping of your order, you can reach our customer service team at:

Kelvea
Email: support@kelvea.com